FAQs
We’re here to help.
Find answers about product options, orders and store policies. For a specific question, email [email protected].
How do I choose a size or colour?
Compare the options, dimensions and product photographs on the item page. Some products offer pieces individually; check the selected option and package description.
Where can I check delivery information?
See the Shipping Policy for destination, delivery and shipping-cost details.
Where are the return conditions?
Read the Refund & Return Policy for the conditions and process before requesting a return.
How can I get help with an order?
Email [email protected] with your order reference and question. Support hours are Monday–Friday, 9 AM–6 PM (GMT+8).
Can I change or cancel an order?
The Refund & Return Policy describes the modification and cancellation conditions. Contact support with your order reference as soon as possible.
Where can I find payment information?
Read the Payment Method and Billing Terms & Conditions pages.
What should I do if an item arrives damaged?
Contact [email protected] with your order reference and details of the issue. See the Refund & Return Policy for the applicable process.
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping when orders over €60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
• Free when orders over €60, €20 shipping fee when orders less than €60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
If the products you received are damaged, we will replace them for free.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected] , we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. What materials are available for your restaurant tableware sets?
Our restaurant tableware sets offer a variety of material options, including bone china, ceramic, and stainless steel. Each material has its unique texture and style, allowing you to choose based on the overall decor of your restaurant and your personal preferences.
2. Are your bathroom accessories waterproof and slip-resistant?
Absolutely, yes. Our bathroom accessories, such as shower mats, are made of waterproof and slip-resistant materials to ensure your safety in the bathroom.
3. How can I match the living room decorative paintings to enhance the overall atmosphere?
When selecting and matching decorative paintings for your living room, consider the wall color, furniture style, and your personal preferences. It is recommended to choose paintings with harmonious colors and a unified theme, which can enhance the spatial hierarchy and improve the overall decorative effect.